Обзор карточного софта от Gartner
23.10.2008 от AndrewКомпания Gartner ежегодно выпускает обзор «карточных» решений MarcetScope for Multiregional Card Management Software. В 2008 году в него впервые попала российская компания БПЦ и сразу же получила наивысшую оценку – strong positive, причем единственная из 12-ти рассматриваемых альтернатив. Нельзя не гордится успехом «отечественного производителя» :-)
Вообще говоря этот обзор распространяется по закрытой подписке и любая репродукция запрещена…
Сам рейтинг выглядит следующим образом:
ACI Worldwide – Positive
BPC Group – Strong Positive
Euronet Worldwide (Essentis)– Caution
Euronet Worldwide (ITM)– Caution
Hightech Payment Systems – Positive
Metavante Technologies – Promising
OpenWay Group – Positive
Postillion – Positive
RS2 Software Group – Promising
SunGard – Positive
TietoEnator – Promising
TSYS Card Tech – Promising
С точки зрения Gartner, только Strong Positive является бесспорно сильной стратегической инвестицией (“Налетай-покупай SmartVista” :), а инвестиции в Positive должны рассматриваться потенциальными клиентами с учетом известных ограничений. Дальше (т.е. ниже) – все хуже и хуже.
Кроме рейтинга исследование включает и обзор сильных и слабых сторон каждой из альтернатив. Можно считать это относительно “независимым” сравнением различных процессинговых систем, который так часто ищут в готовом виде банкиры, мучающиеся выбором. Я процитирую только актуальные для нашего рынка позиции:
ACI Worldwide (products: BASE24-eps, CMS, Payment Managers and Others)
Strenghts:
- Exeptional transaction management and operational risk management capabilities
- Support for payment convergence and portions of the payment services hub throug BASE24-eps in live production environments
- Scripting capabilities of BASE24-eps enable easier customization
- Product performance rated by customers as outstanding
- Fast problem resolution
- IBM partnership provides additional implementation credibility and SOA development expertise
- Experimenting with customers to leverage data for value-added purposes
- Support for payment instrument innovation such as mobile and contactless
Weakness:
- Customer references not completed in allotted time frame
- Financial performance in 2007
- Product overlap, particularly with the back end (CMS and Payment Manager); this is being addressed
- High TCO for emerging markets, as reported by customers
- Project management quality varies by individual personnel and weak at times, affecting delivery capabilities
- Product gaps include origination, some aspects of relationship managements (rewards, statement production) and portfolio management
От себя замечу, что рассматриваемый “новый” продукт BASE24-eps в СНГ ни разу не имплементировался. У нас распространен “классический” BASE24 на Tandem.
BPC Group (product: SmartVista)
Strenghts:
- Experience in large banking environments (currently supporting 24.6 million cards at a live production site)
- Flexible and modern architecture
- Detailed and well-thought-out road map, including product history, product strategy and functionality
- Projects delivered on time and within budget
- Innovative online service and support request entry and trucking facilities
- Strong support team and speeds of response
- Process methodologies that support innovation
- Commitment to quality methodologies
- Support for portions of the payment services hub in live production customer sites
- Enabling financial institutions to leverage aggregated data for value-added purposes to enhance customer and financial institution relationships
Weakness:
- Limited geographic presence outside Eastern Europe
- Flexibility is a strength and weakness; configuration and upgrade process can be challenging
- User guides for new or enhanced functionality not completed in a timely manner
- Lack of process management and rules when providing SmartVista as a payment hub solution
OpenWay Group (product: Way4)
Strenghts:
- Becoming a more prevalent competitor in Tier 1 established markets in addition to its historical emerging markets focus
- Gaining experience in large production environments (one customer now has 22 million cards in production environment)
- Described by customers as providing unprecedented commitment to relationships
- Modular design and modern architecture
- Flexible, rule-driven environment enables clients to implement customized environments
- Support for payment instrument innovation (mobile and contactless)
- Commitment to quality methodologies (scenario-based requirements engineering)
- Leverage standards such as BPEL
- Business rule-driven approach to leveraging data for value-added purposes
- Promising payment services hub capabilities
Weakness:
- Majority of customer still in Central and Eastern Europe (some expansion in established markets)
- Product configuration can be intensive
- Product releases can be strenuous and reveal need for more packaged functionality
- Strong marketing capabilities lacking
- Project management quality varies by individual personnel (sometimes weak, affecting delivery capabilities)
TietoEnator (product: Card Suite)
Strenghts:
- Flexible and modern architecture
- IT modernizationg effort (deagregated of card management functionality into component-based constructs)
- Proven scalability in large enterprise environments (20 million accounts supported at a live production site)
- Solid portfolio management functionality (product profitability reporting and behavior scoring)
- Leverages Rational United Process for software development
- Fast development for delivery time frames for customization
- Leverages standards such as BPEL and others
- Portions of a payment services hub solutions, but not through its card management software or business unit
Weakness:
- Financial performance in 2007
- Quality of implementation and support varies depending on resources deployed
- Security for Internet purchasing and loyalty needs improvement
- Customers say product is more tailored for Eastern Europe
- Quality of testing needs improvement
TSYS Card Tech (products: Prime and Online)
Strenghts:
- Extensive geographic breadth and depth throughout EMEA and Asia
- Innovative licensing models enable customer to pay as they grow
- Flexible and modern architecture
- Product performance rated customers as good
- Strong support and deliverables during implementation
- Support for licensed, card-processing outsourcing or combination of delivery models
Weakness:
- Customer references not completed in allotted time frame
- Customers report issues with postimplementation support
- Online and Prime have distinctly different feel for end users
- Customers say applying new prices to products is complicated
- Challenges in control of customization and updates
- Lack of visible best-practice knowledge sharing and ransfer from TSYS Card Tech corporate
- Lack of payment services hub solutions
Интересно, а в Gartner разобрались в том, что и БПЦ и OpenWay ссылаются на один и тот же референс large environments – Сбербанк РФ и кто из них largest? :)
Также в обзоре сказано, что на рынке поставщиков хостовых систем отмечена тенденция к консолидации, в частности в 2006 году TSYS (американский процессор) приобрел Card Tech, а в 2007 году Metavante купил Nomad (продукт Cortex), а IBM замутило партнерство с ACI. Да и по поводу готовящейся продажи OpenWay на рынке второй год циркулируют слухи (в прошлом году в качестве потенциального покупателя назывался ACI).
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